Refund policy

Due to the nature of herbal/healthcare products, our policy is as follows:
  • Cancellation: Orders can only be cancelled before they are dispatched. Once shipped, cancellation is not possible.
  • Returns: We only accept returns if the product received is damaged, expired, or incorrect. You must notify us within 48 hours of delivery.
  • Mandatory Requirement: An unboxing video is required to process any claims regarding damage or missing items.
  • Refunds: Approved refunds will be credited back to the original payment method within 7–10 working days.